Concrete Resurfacing, Repair, Restoration & Flooring Services Across Melbourne

Last updated: 21 September 2026

EarthQuake Concrete Resurfacing & Restoration respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote or engage us to provide services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We May Collect

We may collect personal information that is reasonably necessary for us to provide our services, respond to enquiries and manage our business.

This may include:

• Your name
• Phone number
• Email address
• Residential, business or project address
• Details about your property or project
• Information provided through enquiry or quote forms
• Photographs, plans or documents you provide relating to a project
• Communications between you and EarthQuake
• Billing, invoicing or payment-related information
• Information you provide when requesting a quote, site inspection or service

We may also collect limited technical information when you use our website, such as your browser type, device information, IP address, pages visited and website usage information.

How We Collect Personal Information

We generally collect personal information directly from you when you:

• Submit an enquiry through our website
• Request a quote
• Contact us by phone, email or another communication method
• Arrange a site inspection
• Engage EarthQuake to undertake work
• Provide photographs, plans or project information
• Communicate with us during or after a project

In some circumstances, information may also be provided by another person involved in a project, such as a builder, property manager, contractor, business representative or property owner.

Why We Collect and Use Your Information

We may use personal information to:

• Respond to enquiries
• Prepare quotes and estimates
• Arrange site inspections
• Assess project requirements
• Provide concrete resurfacing, floor preparation, flooring removal and related services
• Schedule and manage projects
• Communicate with customers, contractors and suppliers
• Issue invoices and manage payments
• Maintain business and project records
• Improve our website and services
• Respond to complaints, questions or warranty matters
• Comply with legal, insurance and regulatory obligations

We will generally only use personal information for the purpose for which it was collected, or for a related purpose where reasonably expected or permitted by law.

Website Enquiries and Contact Forms

When you submit an enquiry through earthquake.au, the information you provide may be used to contact you regarding your enquiry, quote request or project.

Please avoid submitting information that is not necessary for us to respond to your request.

Photographs and Project Information

Customers may provide photographs of existing floors, concrete surfaces, buildings or project areas to assist EarthQuake with assessing work or preparing a quote.

We may retain these images as part of our project records.

We will not intentionally publish photographs that clearly identify an individual or disclose private personal information without appropriate permission.

Cookies and Website Analytics

Our website may use cookies, analytics services and similar technologies to help us understand how visitors use the website and improve its performance.

These technologies may collect information such as:

• Pages viewed
• Time spent on the website
• Device and browser information
• General location information
• Referring websites
• Website interactions

You may be able to control or disable cookies through your browser settings, although doing so may affect some website functionality.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business or provide services.

This may include disclosure to:

• Employees and contractors
• Tradespeople or subcontractors involved in a project
• Suppliers
• Website, hosting and technology providers
• Accounting or administrative service providers
• Insurers
• Professional advisers
• Government authorities or regulators where required by law

We do not sell personal information to third parties.

Third-Party Services

Our website or business systems may use third-party service providers for functions such as website hosting, email, analytics, forms, communications, file storage or other business services.

These providers may process or store information on our behalf.

Some service providers may store information outside Australia. Where relevant, we take reasonable steps to select reputable providers and manage personal information appropriately.

Storage and Security

EarthQuake takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored electronically through business systems, email accounts, cloud services or other secure platforms.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Accessing or Correcting Your Personal Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access to personal information.

In some circumstances, access may be limited where permitted by law.

Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including business, taxation, insurance, contractual and legal requirements.

When information is no longer required, we may securely delete, destroy or de-identify it where appropriate.

Marketing Communications

If you receive marketing communications from EarthQuake, you may ask us to stop sending them at any time.

You can do this by contacting us using the details below or by using any unsubscribe option provided in the communication.

Links to Other Websites

Our website may contain links to third-party websites.

EarthQuake is not responsible for the privacy practices, security or content of external websites. You should review the privacy policies of those websites before providing personal information.

Privacy Enquiries and Complaints

If you have a question, concern or complaint about how EarthQuake has handled your personal information, please contact us.

We will review the matter and aim to respond within a reasonable period.

If a privacy issue cannot be resolved directly with us and the Privacy Act applies, you may also be entitled to contact the Office of the Australian Information Commissioner.

Contact Us

EarthQuake Concrete Resurfacing & Restoration

Phone: 0466 658 254
Email: info@earthquake.au
Website: earthquake.au

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

The latest version will be published on our website with the date it was last updated.